How to ask for a refund
- Email support@localinbox.app from the address you bought with, or reply to your receipt. Include your order number if you have it.
- Or ask the store directly: Dodo Payments and Gumroad both accept refund requests from their receipts.
What happens next
- We approve refunds within the 7-day window, usually within two business days.
- The store refunds the full amount, including tax, to the original payment method. How long it takes to reach you depends on your bank or card issuer.
- The licence key is disabled, and the app stops accepting it on every Mac.
After 7 days
After 7 days we don't normally give refunds, because the 7-day free trial lets you try everything before you buy. We'll always refund a duplicate purchase, and anything else the law in your country requires. If something is wrong, write to us anyway: we'd like to fix it.
Chargebacks
Please write to us before disputing a payment with your bank: a refund is quicker for you. A charged-back licence is disabled.
Cancellations
There's nothing to cancel: a licence is a one-time payment, with no subscription and no renewal.